Privacy Policy

1. Introduction

Hard Rock Borehole Drilling and Installation ("we", "us", or "our") operates the website hardrockboreholes.co.za. We are committed to protecting the privacy and security of our users' personal data. This Privacy Policy details our practices concerning data collection, use, and disclosure in compliance with the South African Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect personal information that you voluntarily provide when submitting a quotation or message form. This includes:

• Name and Surname
• Email Address
• Phone Number
• Type of Service Requested
• Area or Town of Residence
• Any message content or specific borehole requirements you detail

3. How We Use Your Information

We use the collected information for the following purposes:

• To prepare and deliver customized borehole and water pump installation quotes.
• To contact you regarding your inquiries or schedule service appointments.
• To improve our site's user experience and service delivery.
• To fulfill our legal and administrative obligations.

4. Third-Party Data Processors

We do not sell or lease your personal information. However, to operate our business and website, we share data with the following processors:

• Web3Forms: We use Web3Forms to securely process form submissions. When you submit a quote request, the data is transmitted directly via SSL encryption to Web3Forms for delivery to our email inbox.
• Google Analytics & Google Tag Manager: We use tracking and analytics processors to understand site usage, visitor behavior, and traffic origins. These services set cookies on your browser.

5. Cookies and Local Storage

We use cookies and browser local storage to maintain the functionality of our website:

• hrb_cookieConsent: We save a preference in your browser's local storage once you click "OK" on our cookie consent banner. This ensures the banner is not repeatedly shown to you on subsequent visits.
• Analytics Cookies: Google Analytics sets tracking cookies to log anonymous statistical data (e.g., page views, session duration, device type).

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Standard client inquiry data is stored securely in our systems for client relation management.

7. Your Rights Under POPIA

In accordance with South African law, you hold the following rights regarding your personal information:

• The right to confirm whether we hold your personal information.
• The right to request a copy of the personal information we hold about you.
• The right to request the correction, destruction, or deletion of your personal information.
• The right to object to the processing of your personal information for marketing purposes.

8. Contact Information

If you have any questions about this Privacy Policy, your rights, or wish to make a request regarding your data, please contact our Information Officer:

Hard Rock Boreholes
7059 Mafumo Street, Olievenhoutbos, Gauteng, 0157, South Africa
Phone: +27 (0) 61 098 5454 | +27 (0) 12 004 8052
Email: hardrockdrilling327@gmail.com